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  • Thier service program is the pits. Expect that everything you say and do is wrong in their eyes. I was lectured by a service person over the phone because of all the computers in my home, I don't own one with a network plug (We run only M$ Surfaces and tablets here). Also was told that my modem may go down at any time unexpectedly and without prior warning to do updates and may or may not come back up again after the update.. DO NOT USE IF POSSIBLE. And as a P.S. you can get double the internet speed and a land line cheaper with Time Warner Cable. We noticed on the weekend of Jan. 9 that our internet connection was very slow and behaving oddly. Looking at the modem log files showed us that something was wrong so we called CenturyLink to see what we could do about it. CenturyLink looked at our hookup and determined that we would benefit by a new plan that would more than double our internet speed and help our phone line. We set a date for Thursday the 14th . I was to be there 8-4 to let a technician in. He didn't show and CenturyLink told me he had never been scheduled for Thursday but was scheduled for Monday - which I never would have done as I had some things to do Monday. After much arguing and threatening to leave CL, I managed to arrange for a tech to be out to the house on Friday. He showed at 9 am and left at 4:30 pm. Most of his time was spent waiting on phone calls because the central office of century link did not do their job and provision the central line to work with my house. I have now wasted 2 days. THe tech (Tad - a very nice guy and seemed to know what he was doing) managed after about 10 phone calls to get the connection running for the weekend. Monday the DSL went down again. I went through the first level of support - it was clear she didn't know what was going on, a second level supervisor, who couldn't seem to understand basic computer and networking terms - requested her supervisor, who at least knew how to parrot tech terms to me. This one told me that the modem went out on Monday because it is a new modem and without warming to me or centery links knowledge, decided it was going to upgrade its firmware. THis is a scary procedure in the best of times and NOT SOMETHING YOU DO IN A PRODUCTION ENVIRONMENT until you got it right. Of course the update failed and my modem didn't come back up. THe super did some sort of mumbo jumbo (and wouldn't tell me what it was he did) and the modem came back up. I asked that the auto-update be turned off on my mode and got (it is impossible to do that - everybody who has worked on a network knows that there is a lil switch that can turn it on and off. I was GUARANTEED that the modem would not go out again and that ALL updates would be done on off hours. An hour later off line goes the modem - this time for 9 hours due to an improperly provisioned line. DO NOT USE THIS COMPANY IF YOU NEED MISSION CRITICAL INTERNET - CENTURYLINK CAN"T SUPPLY IT. I was not offered an apology or reimbursement for my offline time nor the time I had to take out of my busy schedule to be there for century link not to show up
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