Let me start this by saying I tried everything to not come here, I read the reviews and this was the last place I wanted to come for my new phone and to change my plan, but it is also the closest to my house. So, my girlfriend suggested we give it a go and we could always just leave if it was truly as bad as the reviews.
We went on a Saturday morning, the first Saturday morning after the release of the new iPhone. To say the place was busy would be a gross understatement, but we were greeted at the door and told it would be about a half hour wait. We were cool with that and spent some time checking out the different phones on our own.
About a half an hour later a rep met with us and was great. Even though it was very busy she took the time to explain the plans to us and walk us through everything. She was upfront about how long it would take to get our new phones, although my girlfriend received hers 2 weeks before we were told it would be here!
All in all it was a positive experience and I would come here again.