Nadia was so friendly and since this was my first time using their online grocery pick up feature, I was so appreciative of the time she took to explain the process to me clearly and concisely. The signage throughout the parking lot showed me exactly where I needed to go and the instructions in the parking area were easy to understand. I waited less than two minutes after calling the pick up line for Nadia to be coming out the door with my groceries. Much less time than had I been standing in line! They also called to let me know that my groceries were ready for me as a reminder and any items they didn't have enough of on the shelves they simply replaced with another (more expensive) brand name but for the same cost as the brand I reserved.