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  • I have to give huge kudos to the Nordstrom Department Store. I have rarely ever gone in there before, but one of my daughters wanted a particular leather jacket for Christmas. I went to the store itself, but they did not have this particular jacket in the store, so the clerk "cheerfully" looked it up for me online and ordered it for me. She gave me all the information I needed and this was in a very timely manner by the way. Christmas came and my daughter opened her gift and the jacket did not fit. Of course I kept my receipt, so we took it back to the same Nordstrom store that I got it from and told them we needed to return it and order the jacket one size larger. Again, the clerk did this transaction within five minutes "cheerfully" and it was taken care of. This was a different clerk too. As of today, my daughter had not received the jacket yet and was concerned, so since I still have the receipt, I called Nordstrom and spoke with Customer Service. The person I spoke with actually made my day and made me "Happy". She was so sweet and I gave her all the information from my receipt and she actually tracked the jacket for me. According to her, it's in transit at this time and my daughter should receive the jacket tomorrow. I swear, I am sitting here smiling because this girl actually had class, a brain, and was a sweetheart. Yeah for my evening :-)
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