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  • I was pretty bummed because I walked in a few days ago looking to purchase a good eyeshadow palette and right away found the Naked Ultimate Pallet. It looked to have everything that I was looking for and so I was super excited. This last year I had gone from shopping at Sephora as a VIB member to ULTA as a Platinum member in no time, mostly due to my moving closer to an ULTA and farther from my Sephora and one of the things that I always appreciated about Sephora is when I would ask for tips on how to use certain things or when I asked if they could try something on me they were always happy to help. I HARDLY did this btw. Today I walked over to an associate who look to be cleaning her brushes and asked her if she wouldn't mind giving me a few tips on how to apply a few of the colors on this pallet and maybe trying them on me. Eye shadow has never been a strength for me when it comes to make up and so any little bit of help and tips count. She told me that even if she tried to show me how to apply these colors that I would probably forget what she told me so... I stared at her for a second in disbelief hoping she would hear herself and take a second to rephrase it or something. Nothing. She just stared at me like 'did you need something else?'. I couldn't believe it. I told her I guess I could just Google some tips and slowly backed away in disbelief. Then as I was walking away the palette I was holding began to beep uncontrollably for some weird reason. She came and told me that she could hold it upfront for me because the sensors were finicky and took it from me. I had never felt so unappreciated as a customer. So I left. Without my pallet and just bought it at Sephora the next day. I'll give this location another shot only because it's the closest to my house, but I definitely have a sour taste in my mouth now so to speak.
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