This Starbucks has the same quality products as all other Starbucks locations but the quality of service is lacking.
I usually go through the drive-thru and always wait an excessive amount of time. I don't expect it to be like a Tim Hortons because I understand that when making my latte you aren't just simply pouring a cup of coffee but I do expect it to take less than 5-10 minutes.
The last time I was there I decided to go in because the drive-thru seemed busier than usual and I wanted to look at their food selection. While standing in line I noticed that they only had 3 people working and when I commented to one of the barristas they said this is how many people are usually on shift. So I've concluded that this is the reason why the service is always so slow when I go through the drive-thru. The service wasn't any better inside and I still waited 8 minutes for my latte and a bagel. The person at the counter also got what kind of cream cheese I wanted wrong 3 times before I ended going home and using the cream cheese there.
Anyway, I can see that the staff works hard and they are very nice considering how fast they have to work but I will be now going to the Starbucks closer to my work because I don't really have time to wait up to 10 minutes for a coffee.