This is my first visit at this location. I purchased a 2017 Accord at the Arrowhead location before this dealership was available . I prefer this location because everyone is professional and helpful! The staff acknowledges you and smile. My biggest pet peeves, staff with attitude and poor customer service. You will not experience that here! Everyone is busy working and making sure they are assisting customers. When I arrived, I was immediately greeted and there was willingness to resolve the issue. David McKee the service advisor was helpful and he took his time listening to my concerns. The establishment is clean and presentable, plenty of room to sit and relax. I was comfortable during my wait! Arrowhead offers a small and awkward waiting area, I always wait outside in a small bench outside. Visit Surprise Honda if you want a good experience at a dealership.