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  • First time I went there I was not happy. I decided to giver it another try last night - MISTAKE! Got seated promptly and was informed my server would be there shortly (can't remember the name we were given). About 5-6 minutes later a different waitress shows up and asks if we had been helped. Since we had not she said she would take care of us. She then impressed us (party of 5) by remembering all our order even with the couple of special requests. She brought our drinks, minus one sweet tea - said it was brewing and would be out shortly, which it was. 45 minutes later... I track down a "Captain" and explain we are hungry, cold, and tired of waiting. He stops playing with his phone and talking to the security guard long enough to tell he me he'll check on it. 2 minutes later - runner is parading a tray full of what looks to be our food around the restaurant. Sure enough, it was indeed our food which is now ICE COLD. It felt like it had been sitting under an A/C vent (did I mention how cold it was in this location). Oh heck no - I had it. I told him this was unacceptable and demanded to see the manager. Our waitress came back and asked what was wrong - we handed her some of the food and she confirmed - ICE COLD. She left to get the manager. Manager comes out - asks what's wrong. OMG! I made him stick his finger in my plate to see how cold it was. He apologized, said he would replace it and of course not make us pay for it. So I guess to ensure it is hot, every order (party of 5, remember) comes out individually as it is finished. First my wife's, then her sisters, then her husband's and then mine - I mean come on, its not rocket surgery here. Oh, and we never got silverware and napkins - not even with the initial order. I asked for them TWICE, and only got them after my wife's second plate was delivered. This place was stocked with servers - must have been 12 of them. I guess they had no kitchen this night, but it doesn't matter to me because I WILL NEVER GO BACK!
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