TGIF Happy Valley
Not much to be happy here about. Arrived and was greeted cordially. We were seated and opened our cutlery to find that of the four settings two had food on them and on the napkin wrappers. Not spots of food or debris but large chucks. We mentioned this to our server and she noted that some of the staff tend to be lazy; we received new cutlery which was okay. I ordered glass of wine, after a sip or two I noticed that their was lipstick on it, not a lot but enough to be noticeable. This annoyed my spouse and I enough that it ruined the evening from that point forward.
I don't understand why in this day and age of high tech dish washers this still happens. Worse yet, the staff should catch this before it hits the table.
The food: actually it was good, our grand kids enjoyed their kids meal and my pasta was great. I don't know if my spouse enjoyed the meal since the mood was dead.
TGIF is a large corporation that has standards and guidelines. They are not a mom and pop operation trying to figure this out. Why they don't have spot checks for quality control on ALL levels, dishes, cutlery, staff training, food presentation, etc. is beyond me. Fortunately sites like Yelp are able to alert fellow clients of what to look for when they arrive.
For me I will not be patronizing TGIF much more, and I figure they won't be missing my occasional $60 meals. But I won't be missing their cutlery either.