We had a reservation but we had to change the time twice due to traffic delays. When we got there, they had saved us a beautiful half circle diner booth which was very cozy and warm on this cold winter's night. Our waitress was so calm and listened patiently to each of our orders. I noticed the managers were very involved in helping staff bring out orders and in the general flow of things. The only thing they could improve on is greeting people at the door. When I arrived, I the host walked away and didn't come back for a few minutes. One of the waitresses in that area ignored me for a bit too and finally when she returned, she came up to me and asked if I had been helped. Also, our waitress served a couple other tables before us and we had to wait again for a while before we were asked if we wanted to start with a drink. Once our waitress took our order, things got better.