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| - I've used their services for truck rentals on several occasions and I've never had a problem with reserving my truck and picking it up as promised, but the customer service I receive is always very poor.
Today, I went to the store with a friend of mine to confirm my reservation coming up. After confirming the reservation with the GM, Adam S., I politely asked what the company's late policy was when returning the rental. He responded in a loud and rude tone, "Dude, you're screwing over another family if you get it back late...just bring it back on time!" Shocked by his answer to my question, I explained that I don't plan to bring the truck back late, but would like to know what the policy is for late returns. He got even louder and shouted: "$300 minimum! You want to pay $300 man?" Confused at why he was now shouting, I asked that he lower his voice and he responded, "Dude get the (expletive) out of my store!"
I had never been so upset by a business' customer service. I left the store and immediately filed a complaint over the phone, but I'll never be returning to this store and I'd never recommend their services to any of my friends who live in the area.
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