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  • If it was possible to post negative stars I would. After being a loyal member to LA Fitness Bakery Square for 3 years, I tried to cancel my account because I was moving to New York. I walked into the gym 15 minutes before 9am expecting to wait until 9am to officially cancel my account. The person at the front desk told me I didn't have to wait and cancelled my account right then. I verified that my account was cancelled and he said yes, that's all you have to do. A week later, I was charged $34.99. I called La Fitness and the manager told me she apologized for the confusion and would refund my money. A week later I called back because I didn't see the refund in my account. She said it wouldn't post for another day or so. I called back a week later because it hadn't posted and she was no longer working there. I called back every week for the next three weeks and no one there could help me. They didn't fill her position and apparently no one there can do anything. Finally I get a call from who I am assuming is the new manager and she refused to refund my money from August. It's mid October. She said Jane didn't leave a note so there was no way for her to refund me. What a fucking joke. I have never experienced such bad customer service. I will never return to this gym or any other LA Fitness. I advise you to do the same.
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