I wish that I had read their reviews before my purchase there last evening. I ordered at the drive thru and was told that there would be a sixteen to eighteen minute wait for extra-crispy chicken; I agreed and drove to the window. After thirty-five minutes the "team-member" brought my order to the window. I saw the sign on the window which states "you will receive a five-dollar gift certificate if you do not receive a receipt with your order". Looking through the bag to make sure that I had received exactly what i had ordered, I saw that I dd not receive a receipt and knocked on the window to ask for the gift certificate. Another team-member answered my knock and after listening to my request, called the original team-member over, who I again explained the request too. She stated "I am not giving you a gift card", pulled my receipt from the register and thrust it through the window at me. Extremely rude customer service. Luckily there are so many food service business' in Las Vegas that I can state without a doubt that I will NEVER purchase anything from KFC again.