I have stopped here a few times and I have always gotten prompt and friendly assistance.
My last visit I think the name of the banker that helped me was Kristen or something like that, and she was great. Turns out I was asking about something that cannot be done (oh well) but she was excellent in doing the research for me.
She also helped me order a replacement card since my card was getting a little beaten up, and to my surprise I received the card the very next day via UPS or Fedex, I don't remember which.
Overall I have had a good experience at this branch.