It took 35 minutes for our food to arrive. At dim sum restaurants, this would normally take about 10 minutes once you've placed your order. We were told by our server that they "forgot" about our order. Not cool.
In addition to being inattentive, the staff were extremely loud and boisterous. I noticed that a lot of them were on break but they should be more mindful of how they present themselves in front of customers. For such a nice looking restaurant (two levels, classy decor, and floor to ceiling windows), I was expecting the staff to present themselves in a more professional manner. Guess not.
The food was good with the exception of the xiao long bao. The soup dumplings were steamed in mini aluminum tarts (I'm assuming that it would make eating the dumplings a lot easier?) and I could taste a very faint plastic-y/metallic after taste after eating one of them...they could have just placed the xiao long bao in a mini dish and place the dish in the steamer.
There are definitely much better dim sum restaurants to go to. Although the food was decent (with the exception of the xiao long bao), I would prefer it if it the staff were much more attentive to the patrons around them.