Stayed here in January after it had only been open a month or so and was blown away by the feel of it. The rooms are all programed to open the curtains, turn on the lights and music when you enter the room each time which feels so cool when you come in.
I had room service there once a few times and they were always great when making sure everything was okay and cleaning up and such-plus the food was pretty damn good (not the best for the price-but still tasty).
I personally had no problems with my room at all-everything i requested was brought up promptly and everyone i talked to was very polite and accommodating-my friends however-all had TERRIBLE service. They had to call room service repeatedly or they would clean the room while they were in there-some called 6 times for a roll away and never got it in the 3 nights they were there...things like that-so for their sake i took it down a few stars because they lacked over all consistency.
on a side note-their beds were UNbelievably comfortable. I felt like i was Ariel in the little mermaid where she falls asleep in the Prince's castle and she plops down in the bed and the whole thing practically swallows her whole...they were amazing. 5 star beds for sure.