| rev:text
| - Absolutely worst experience ever.
My girlfriend, her co-worker, and I went during lunch on Cinco De Mayo--it was not busy at all. Our server, Jessica, said she started 5 days ago. We ordered waters and chips and salsa. Jessica brings out our chips and salsa and forgets our water. She apologizes and leaves but never comes back with the waters. The salsa was incredibly spicy and my mouth was burning but I didn't have any water to wash it down. About 10-15 minutes goes by and still no waters so we go up to the bartender and ask for them to which we see our server giving other people water. She walks over to us and hands us 4 waters when there are 3 of us.
I get the chicken burrito and it had shredded chicken (tasted awful) and was below average at best. It was literally drenched in a spicy butter and it kept leaking down the side of my hand and it created a puddle of oil on my plate.
My girlfriend's coworker orders a vegetarian taco on FLOUR tortilla but she receives some roasted bell peppers on a CORN tortilla w/ some salsa on it. Flustered, she said she came here a few days ago and ordered the same thing and it had other stuff on it. She went to the bartender to ask if they can re-make it for her and they got it correct the second time.
We wanted more chips and salsa but she forgot it TWICE. Between getting the waters, the food, the refill on chips/salsa, napkins, utensils etc. it probably took about 10 minutes or more in between each request. Also, with three of us being there.. she brought us 4 waters & 5 sets of utensils. Jessica must have apologized to us 15 times and almost every time she came back with something she would just apologize constantly.
The music was incredibly loud and it was hard to hear each other talking when we were sitting pretty close to each other. It was a really windy day and the server set down the first order of chips and salsa and it immediately started to take flight. We needed a copy of our receipt to redeem reward points and we had to wait another 10 minutes for the manager to print it out to us. He explained that he couldn't print it out for us because it is too complicated on their system but he Xerox copied it for us on an 8.5x11 piece of copier paper. Furthermore, after we explained everything to the manager, he did not mention anything about Jessica's performance rather he gave us an excuse as to why it is annoying printing out a copy of our receipt and the only other thing he said was "sorry, next time, I'll make your food for you so there isn't any issues...."
All in all, between Jessica forgetting our waters, not refilling, forgetting our utensils, having us ask multiple times for some chips and salsa, waiting way too long for our food, waiting way too long between requests, waiting about 15 minutes to receive our check after we asked, and another 10 minutes to get our 15% off from the coupon we had, and our food tasting horribly, I would not recommend this place to anyone; just go to Robertos.
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