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| - A big group of us came to houlihans tonight to celebrate some birthdays. We started off at tap house but it was way too crowded. There was a group that sat at the bar, and a group that sat at the round table in the corner. Our table had about 9 people.
We got there at nine and the server promptly told us that they were closing at ten. We ordered drinks almost right away, and tried to order apps but holly said that she was "only taking drink orders." I guess she thought better of it because she took the appetizer order. I tried to tell her at the beginning we were on separate checks but she said she'd deal with that later. Our drinks took forever, and the apps came out in Bits and pieces. Finally my friend that ordered nachos asked where they were and holly said they burnt them. So we ordered and again our food came out in pieces. The birthday girl got tired of waiting for a drink so she went to the bar to get one and then had to wait forever to pay for it! Our table was disgusting the entire time, was never cleared of excess plates until it was time for holly to come pick up the signed credit card receipts. Every time we asked for something we were reminded that they were closing and given an eye roll. One friend swore the spinach dip was spoiled (it wasn't, it was just different than what she was used to) and asked what kind of cheese/cream and the answer was, "I'm not going to lie, I have no idea."
The food was stupidly priced. This is not a gourmet restaurant. This is a bar restaurant. With $10 apps and $18 entrees, you'd expect A LOT more from the food. That coupled with the experience of being hit up for money and a meal from a bum did not make me happy!
What's worse is I left a less than great tip. Being a former server I have a LOT of patience, but don't rush a party out the door who's table alone spent at least $400! Especially when we are all tipped employees and tip extra big for great service! I've never left a bad tip.
And then Holly cried about it to the rest of the table! How tacky! You had other people in the restaurant. If you would have just treated us with respect I would have tipped way over the top.
If this was just my first bad experience I'd let it slide. Everybody has a bad night. But I went in about six weeks ago with one other person and sat at the bar. Our server/bartender was so engrossed with the other guy at the end of the bar we couldn't even get drink refills!
So for my $52 I could have gone somewhere else, got better food and service, and been a lot happier. For being a prime spot in downtown Cleveland you'd better step it up!
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