My experience was great! I made an appointment on-line and easily got in within 2 days. I was there for an updated prescription for my contacts only. I was in and out in less than an hour and a half. Everyone was very pleasant and I saved a lot of money (and time) compared to the last time I went to a "regular" optometry office. No plush office here; lots of people, but I will go back for the convenience and savings. Oh, I went on a Friday morning and my contacts arrived in the mailbox on Monday! I was pleasantly shocked!