I had way better experiences at DMV offices.
Staff here have masters in discourtesy or poor communication skills. They all look disgusted to work there. If you want to work with people, you have to have good or excellent communication skills. My friend ordered regular coffee and I ordered Green Tea Frappuccino and water. GTF is my favorite cold Starbucks drink. She prepared the GTF and for the water, she said I'm busy now. She started preparing orders for people after us! No eyes contact, no smile, no ''sorry'', no follow-up. Waited about 10 minutes until I asked again another less rude person who gave me that sacred holy water.
The store is located inside Portage Ohio Turnpike service plaza. It's clean and nice. People stop here to enjoy a cup of coffee on their road trip. You better find baristas who are able to try to smile and communicate better with other human beings.