sales was upfront and honest. in for service twice in 2 months so far, 1st one i had to leave my truck overnight and they gave me a rental, 2nd on i had an appointment, wanted to wait appointment in a time set between you and me. 40 minutes after the appointment time my truck was still sitting outside. they offered a shuttle but i need a vehicle, i did not buy it to leave a dealer. i recommend for sales but if you need service go somewhere else.