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  • Not our go to hotel anymore. We have been coming here for years. We used to really enjoy it. The atmosphere used to make you feel welcomed and valued. Now we just felt taken advantage of. Especially with their $14.00 a night "resort" fee. I wouldn't mind it if it made you feel like you were actually at a resort. My husband comes to a yearly convention and we don't like to be in the hustle and bustle of the strip. It's close enough to get to where we need to be and far enough to get away when we're done. It has just really gone down hill. The customer service is where I feel it most. The Coronado Cafe was terrible. We couldn't even get extra cream for our coffee and tea (let alone a second tea bag before my water got cold). The food tasted like it was left over from the breakfast service at the Garden Buffet. Anytime we asked for something, we would first have to get our servers attention (not easy) just to have him pass our request to someone else and then wait...and wait...and wait. At least the supervisor did refund our drinks after we complained. Now the room. Why is there a rubber pad inside the mattress pad? Do they even know how uncomfortable that makes you when you are trying to sleep? The "cover" is little more than a sheet. When we requested another blanket, it was a worn and faded old thing. Don't expect more than one pillow per person either. Bottom line, if we can't be comfortable enough to sleep and the customer service makes us not want to dine there...why would we be there?
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