It took me 2 years before I could convince my wife to buy a adjustable bed with a true latex mattress. I was asking so many questions, and did not want to bother Otis and Walt anymore and I had a few more ?'s so I called the Burbank, Calif. store.
What a mistake, I let Kane in the Burbank Electropedic store convince me to buy from him so I did not have to pay sales tax. I told Kane that I'll have a prescription anyway because of severe back problems. Kane assured me that the Camelback store could not do a prescription tax break but buying from him I would avoid the taxes. I also mentioned to Kane I don't want Otis or Walt to loose out on the commission.
Kane assured me that all employees at Electropedic are paid a salary and they are NOT on commission.
That was a LIE so he could steel another customer from the Electropedic Phoenix store. Kane's customer service after a sale, there is none, he is a con and does not represent the Electropedic company like he should. I was convinced to buy a Ultra Firm when I should have had a extra firm, my wife's is a extra firm. I was not able to sleep in my bed for about 2 weeks after the bed was delivered because of several back and hip problems. After 2 weeks of treatment I finally was able to sleep in my own home and bed only to find out the mattress was to firm. Kane wanted $475 to change mattress's after I had just spent $4995. Even after I explained to Kane my situation, Kane and his manager in the Burbank store did not care that they screwed me. I'm 61 and is now recovering from a total hip replacement with back surgery around the corner.
Thank god for Otis and Walt at the Camelback Electropedic I'm finally sleeping like I had hoped for several years.
At first I thought $4995 was a little pricey but I wanted a true latex mattress.
After I started looking at other bed companies adjustable beds they was priced from $5500 no latex to $8500 with a company that uses the same latex that Electropedic. After that I considered Electropedic was a pretty good deal, and the guys at the Phoenix are great to deal with. Great customer service even after the sale even if it is not their sale.