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  • We've rented from Cruise America 3 times. The first rental was fine so about 2 years later, we decided to take a trip from Phoenix to Montana with our grandkids. While we were traveling, our right front wheel was doing some crazy things. We had to re route our trip back to Idaho to get the vehicle fixed. It took an entire day, we had to cancel a reservation and had 4 bored grandkids as well. Once the rental was fixed, we returned back home. I thought it was bad luck and Cruise America gave us reimbursement for the cancelled reservation as well as compensation for the inconvenience. We rented another vehicle this year and this time it was a belt for our engine that sounds like it's going to break or snap anytime. I called travellers assistance and was told by some young lady that since we parked the vehicle at our home (& missed 2 days with the rental for the rest of our trip, not to mention having to change reservations ), there was nothing they could do. My husband called and spoke with a gentleman on the phone and was told to bring the vehicle back on the due date. We hope that when we leave to do that today, it doesn't break down, but your customer service in travellers assistance really sucks! Hope to have some better answers today and hope to talk with someone in Corporate about the shabby vehicles they lease!
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