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| - So I read about Thomas Keller being "arguably the best chef in the world" and how Bouchon is absolutely amazing, and to try breakfast there and etc.
Good: My Group of 9 showed up w/out reservation on Saturday morning (they don't take reservation for breakfast). We were seated promptly, the hostess was nice, and we were given tasty pastries to snack on while waiting. The waiter was very knowledgeable and friendly about everything on the menu. I decided to try out the crab omelet (never had a crab omelet before). The presentation of the food was very nice, fitting. The food taste itself was great, it was rich in flavor, but not in oil/butter (at least taste wise)...and the frites..although similar looking to what you would find at McDonald's, had good seasoning flavor, and unlike your traditional french fries...these frites were very crunchy yet lacked that super oily feeling. I'm assuming because they used a more premium quality oil to fry their frites in. The restaurant itself is also very nice inside, and classy, and I appreciated how the tables all had ample room from each other, and you can get a view of the inner Venetian Garden which is kind of nice.
Bad: After our order was taken, that's when things started going down hill. We did get our food in a decent amount of time. But when we received it, there were 3 different servers (none of them are actual server) who did not know what anyone ordered, not to mention they called out the food by different names..making it even more confusing for us to get our food. We were left with empty water glasses for long periods of time. When I had to call a server (after taking our order, we never saw our original server again) over for a second time to reminding him that we needed water, and not to mention no one came by to check how everything was at least once...the service..was definitely not good. At least for what we were paying...after all all groups of 6+ were automatically charged 20% gratuity.
Ugly: So after getting such bad service my group got our bill and realized that..not only did we get bad service, but they took a 20% tip from us...20% is acceptable to tip for good service. but to take a 20% tip for a large group and give bad service, is unacceptable. Not to mention after receiving the bill, no server came by to take the bill for about 10 minutes. So I went to speak to the the manager. I helped him understand our situation, as we did not get the service we expected...the manager did remove the gratuity, so we could tip something more "fitting". But before doing so..he gave me a guilt trip about asking him to take it off because it was "company policy" to automatically bill 20% gratuity (again that's fine, if we received good service, but we didn't), and because the tips were shared between servers and etc. (If they cared about their tip, shouldn't they have been giving better service, if we didn't go waterless for 20 minutes that would've been nice too). And on top of that..being the manager, I expected him to at least comp us something and/or an apology...rather than a guilt trip.
Bottom line: the price was decent because the food and the environment was nice. The service was okay, but lousy especially given our group was at first charges 20% automatically..and the fact the manager made no attempt to make our experience better and gave me the whole "company policy" thing..really spoiled our breakfast. I do NOT recommend Bouchon...try going to Mon Ami Gabi instead.
~G
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