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  • First time ordering from Vindaloo Indian Cuisine. I ordered through their website for delivery. Half an hour later I received a call from the restaurant and was informed that there would be an added delivery charge of $7.00 for my order because I am 6km away from the restaurant as opposed to 5km, in which case, delivery would be free. Their website does not state this at all, and in fact, shows my address as within their delivery boundaries. I indicated to the woman on the phone that this should be made clear and/or they should have informed me before processing the order. She was not receptive; my partner ended up talking to her and she finally agreed to charge only $3.00 for delivery. The food arrived at the expected time. Ordered the Paneer Masala, Aloo Gobi, rice, garlic naan, and vegetable pakoras. All in all, the food was good: hot, well-spiced, decent portions, and the naan was very fluffy. However, due to the terrible customer service experience, I will not be ordering again. Perhaps the restaurant can learn from this experience so as not to lose future potential customers. If they had agreed to waive the delivery charge for this order due to their error, I would have happily ordered again for pick up.
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