This place is terrible. I was sent there originally because of a dispute with Internal Medicine Specialist Dr office at 201 N Buffalo. They billed me in 2014 for services in 2011. I was working with them to get these paid. Then they stopped sending me invoices and sent me to collections.
I had a payment plan in place with Quantum and made my first two payments, I overlooked my November payment on accident and made another in December. They never notified me of my skipped payment and sent me a notice that I had additional charges now and they would garnish my wages and take me to court. When I called Tiffany today to discuss my options I was told they would knock a couple hundred off the bill but I needed to come down today. I drove across town and tried to discuss the issue with them and instead of knocking the bill down, they said they wouldn't do anything for me. I spoke with Chad Tomolo, the manager who must have a Napoleon complex because he immediately said he wouldn't work with me because he will get the whole payment when he garnished my wages. I asked about them reducing the bill based on the conversation on the phone with Tiffany and he said he wouldn't work with me at all. He said he will get all the money by garnishing my wages any way, so why would he want to work with me?
I understand their role in collecting debts, but they are a terrible company and unwilling to work with people. Karma is funny so I know it will come back to them and Chad especially. I didn't want an issue with a dr office impacting my job so I reluctantly set up another payment plan with them. My $500 dr bill has now turned into $1200. My fault for forgetting a payment, but they could have notified me and worked with me once I said I was willing to pay off the bill today. I was willing to pay $750 today which was almost $400 more than I owed. Instead they used scare tactics and increased my debt.
I hope that Chad and that company get the bad karma that is coming their way.