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  • I don't normally eat out as I am fairly health conscious and most restaurants use horrible quality ingredients and too much salt buuuut I was feeling lazy and I'll be gone for a few days so I didn't want to go far or have food in my fridge going bad. I ordered food online from the Applebee's a few blocks away. I only wanted fish for some reason and didn't have a taste for anything else. The only fish they showed was blackened tilapia and salmon. I chose the tilapia because chain restaurants never get salmon correct. You can't screw up blacked tilapia right? I also added some garlic mashed potatoes with butter, sour cream and cheese. I know, not very healthy. It was about 6:50 when I ordered and said my food would be ready by 7:09. I left immediately and got there just before 7. I didn't wait long when 2 girls came out with my check. Thankfully I optioned to pay cash and not credit. I gave her a $20 and she said she would be back with my change. She was back shortly and said my food was still cooking and it would be a few minutes. I said OK. I have a toddler so I was trying to entertain him while we waited. A few minutes later she came back with a menu to tell me that they didn't have tilapia. Not that they ran out but that they just no longer had it on the menu. She asked if I wanted anything else. No apologies, no offer of a free item, nothing. Just handed me the menu and stood quietly while I flipped through. I said I didn't want anything else, that I specifically wanted the tilapia and handed her the menu back. She just look dumbfounded. The girl behind her asked if I still wanted the mashed potatoes and I said I guess so because they were for my son. And I said, "So my food wasn't even cooking when you said it was." She said no and that she went into the kitchen to ask if the tilapia was done and they said they don't do tilapia anymore. Still no apology or offer of compensation. They left and I waited for about 10 minutes for her to bring my change back. I had left a tip over 20% when I paid initially but she did not give that back. I told her anyways to keep the tip because I'd been a waitress before and I know how much the job sucks. But to assume after all the waiting for nothing but a small side of mashed potatoes she would just keep the tip, offer no apology and barely speak to me? Seriously? I chalk it up to her first day of training for her first job ever. She couldn't have been over 18 years old. By the way, the mashed potatoes were disgusting, I didn't get sour cream and as I stirred them I noticed remnants of green onion I never asked for. Ended up driving thru McDonalds. Yuck. Serves me right for trying a chain restaurant again.
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