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| - Last weekend, I went to Las Vegas for my bachelorette party. We booked a Terrace Suite at Planet Hollywood last month. A group of 6 ladies.
We arrived early so our room was not ready. We checked our bags at the bell desk. When our room was ready, we went back to get our bags from the bell desk. It was a very busy weekend, however, when my maid of honor asked if we could take the dolly up to our suite with all of our bags the bell desk said, "No." Then she asked if someone would help us with our bags up to our room and he again said, "No." I was unaware that this happened until we got up to the room. So I called the front desk to speak to the manager, whom apologized. I also asked for more towels. 30 minutes later, we still had no towels, so I called housekeeping to ask for towels. They said they'd bring them right up. Our group of ladies had to share towels because we were getting ready to go out. At this point it had been an hour. I called again, and they said they were backed up and had someone on their way. So I asked them to leave the towels in our room so they would at least be there when we returned from a night out. We went to a club and two of my friends came back at 1am--STILL NO TOWELS! So my friend called the manager irate. The only way we got towels was because my friend told the manager to stay on the phone until we got our towels. This had been 8 hours from the initial request for the towels.
This is a suite, mind you, that we spend over $1,000 on for the weekend.
The bar area in our suite had a wet carpet, from some sort of leak. The front door was cracked, like someone had punched it, or tried banging the door open or closed.
We brought food up to the room the first night and left our trash outside the front door. The person who brought towels did not take the trash. The next day, when someone asked us if we wanted room service, did not take the trash away. We ordered room service the next day and he did not take the trash down after delivering our food.
After two nights and three days, our trash from the first day was still outside our doors.
To top off this awful experience, when we were getting ready to check out on Sunday, we noticed on the opposite side of the suite there was a large men's white tee shirt left on the table. It had yellow stains and was none of ours! THIS IS RIDICULOUS!
We took the shirt downstairs and showed it to the gentleman at the front desk who checked us out. He was so apologetic and could not believe we even touched the shirt.
We could have stayed anywhere on the strip, where hospitality and competition is high. We could have spent over $1,000 at any other place and I'm sure would have had a better time.
My bachelorette party was only great due to the friends I was with. Planet Hollywood is awful and I will never stay there again, nor would I wish this experience on anyone. I felt bad for my group of ladies who spent plenty of money to celebrate my marriage and I feel that I let them down by this experience. I don't even know what else to say.
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