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  • What a shame! This place use to be my go to favorite for dog grooming/boarding. Lisa who use to own and operate this place was amazing. Now her daughter claims to be the owner and simply has horrible customer service. I had trouble with my flights canceling and rescheduling, and my husband who was on a different flight/trip had issues with his scheduled flights. Consequently I could not set a time to pick up my dogs until the airlines had set a flight/arrival time for one or both of our flights time, Unfortunately due to circumstances beyond my control I had to delay setting my pick-up appointment. Early Sunday morning once I had everything coordinated on my end I called, there was no way to leave a voicemail so I sent an email stating I could pick up my dogs at the time they stated on their website as pickup/ appointment time. Needless to say it wasn't convenient for them, my dogs were not groomed and ready to go so my dogs had to stay another night. The "new owner" felt the need to charge me the full boarding fee for Sunday night for both dogs. We did try to set a pickup appointment and DID so as SOON as we had a flight arrival time. In the past, whenever my dogs were boarded Lisa would give them their regular grooming as part of their boarding fee. Lisa always took amazing wonderful care of my babies and even took them home at night, just to be sure they were comfortable. Upon pickup in the past my dogs were happy, well feed and groomed. I EXPECTED NOTHING less this time from the owner. I had budgeted/expected the total fee to be $200. When my son picked up the dogs he was charged a whopping $340. dollars. This included the extra nights boarding and the usual grooming fee. I immediately called and asked to speak to Lisa. The young woman who answers the phone, now says she is the owner and Lisa wasn't available. My dogs are frazzled, they look awful and Im out an extra $140.00 dollar. A business sets what a customer expects based on previous service. I will not bring my dogs back to this new owner and you should be cautious.
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