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  • My fiancĂ© and I purchased my perfect engagement ring here at Shane Co. Service was amazing at first. I even came back for Christmas to purchase a set of cuff links for my now fiancĂ©. However after a month of wearing my ring a diamond on the halo sunk in. Shane co took my ring for 3 days. I showed up at Shane co at the time they told me it would be ready. I sat waiting for 20 minutes. The girl behind the desk look like she couldn't find my ring. Not a good feeling. Then they finally found it and gave it to me. A week later a stone fell out of the band on the side. I took the ring in, they apologized and said it would be ready same day at 4:30. I showed up at 5;15 just to give them extra time. Once again it took them 35 minutes to get me my ring and out the door! Once home I noticed that where they fixed the stones they had placed new LARGER prongs! They didnt even match the others. The new prongs on the band are silver when they should be rose gold. I do intend on taking my ring in for its cleaning and inspection in a couple of months and I will then have them correct these issues. Btw I've only had this ring for less than a month with all these problems Shane co please make the pick up and check out process more efficient also my ring should look as beautiful as the same day I bought it. It should have been contructed correctly in the first place and not with adding larger prongs here and there.
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