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| - I'm going to have to rehash a lot of points from previous yelpers, but the key shortcoming of this place is *SERVICE*. Honestly, I'm not expecting a meet & greet, roll out the red carpet kind of treatment. And I'm Asian, so I'm down with the whole - in&out streetside noodle eateries.
What strikes me as odd and disconcerting, is that Kenzo tries to be neither a restaurant with service, nor a fast noodle house.
Let me paint you a picture - I'm at work, hankering for some hot noodles for my lunch break, but I have a meeting after lunch. I figure I'd get some take-out because it *should* be faster and I can prep for the meeting while eating.
Upon arrival, the place was full. Not a seat left. Given this fact, I'd expect the waitresses to be bustling around with piping hot bowls of noodles. Sorry, but they were at the cash, idling, and most tables were empty of bowls.
So we (coworker and I) go in and make an order. We asked where we should wait, and they couldn't tell us, just asked us to get out of the way. So being good people, we waited at the door. At this point, we waited a good 30 minutes for our food to be ready. I even noticed the order - they brought out the food in the same order as when they were put in. You would think a take-out order takes priority, since you can get them out of there faster and free up space for other patrons.
Multiple times, the waitress also came back and asked if we were waiting for a table. No, we weren't. We were waiting for take-out. I'll grant you that they are not a "take-out" specialist, nor do they claim to be "fast" eats. But in just observing - even those who were seated were served VERY slowly.
Now I'm not stranger to noodle soups - and I KNOW they aren't making soup by the order: noodle shops make huge vats of soup base early in the morning and keep it heated so that, come lunch time, they have a large vat ready for service. All they had to do was add noodles, some meats and ingredients, and toss in some soup base and anything extra to make the soup unique, and away it goes. This is how noodle shops thrive - fast in & out service.
This is not how Kenzo operates. In fact, waiting for take-out, roughly half the front-room patrons finished and left before we got our order.
Taking the meal back, I now had roughly 15 minutes to vacuum up this meal. Upon opening the bag, we realized two things.
1) We had ordered different meals, but the two soups not only tasted the same, but looked the same and smelled the same. No, they were not labeled.
2) There was an unfair distribution of noodles. One serving had more, one had less. Both were less than if we had eaten in the restaurant.
3) I ordered their spicy soup ramen (don't even remember the name). I was unable to finish in time for my meeting (had to eat it later). However, what I did taste, was simply unbalanced - the spicy was too overpowering, and I was unable to experience any of the meat or flavours that should have been in the soup. All I could smell and taste was an overpowering spicy.
Overall this was not a good experience.
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