I usually go to this location and get my coffee at the drive thru window. Today I had some extra time and decided to go inside and do some studying. It was pretty empty, just one other customer sitting at a table. I ordered my drink and grabbed a table as another customer was coming in. I waited patiently as the customer that ordered after me got his drink first. Perhaps his drink was easier to make. After 10 minutes I approached the barista and was told they forgot my expresso macchiato. Waited another 2 minutes to get my drink. No problem, the drive through lane appeared crowded, I understand...but not 5 star worthy.
My biggest complaint is the noise level of the staff. I understand they need to communicate to get orders made quickly and properly but today's shift (Saturday @2pm) was simply obnoxious. I sat there for a total of 15 minutes after receiving my coffee and I know the staff's plans for the weekend, their strategies for clocking out early, and how loud their combined laughter can be (note: I wear earplugs when I study).
I'm not trying to stop them from having the time of their lives at work, but when their "small talk" interferes with customer satisfaction, management needs to do something about it. Definitely not 4 star worthy...
On a lighter note, I would probably enjoy working here too since it sounds like the staff have so much fun. Probably not good for business though...also explains why there was only 1 other person inside the store while the patio was 1/3 full.