I purchased a Groupon to get my carpets cleaned .... 3 rooms for $59. I was a little concerned after seeing the reviews on here but am always game for a little adventure. My carpets are a light oatmeal color which I would never get again. After 9 years, they were looking a little dingy and smushed. There were obvious traffic patterns since I'm usually too spacey to remember to take off my shoes before walking on them. I convinced myself Sir Carpet could probably do just as good a job as I could if I rented my own machine for about the same price. When I called, first available appointment was a month out ..... a little disappointing. Athan, the service tech, called the scheduled day and asked if he could come 30 minutes early. He was very professional, friendly, informative and helpful. He did two bedrooms and one large area rug in my media room. After he was finished, the carpets looked 100% better than they did before. I was completley satisfied with the job he did and found it to be a good Groupon experience as well as a good deal!