| rev:text
| - My first visit was surly my last. An awful experience indeed.
I walked in with a buddy after catching a movie Sunday night. It was after 10pm and the place was dead. We were half greeted by an unenthusiastic hostess in some type of white cape. She led us to a table and seemed confused by our request to be seated outside.
Once outside it took several minutes to be greeted by a server. We ordered drinks and it took 20 minutes for them to arrive at the table. I know this because I text my wife as we placed the order and checked the time stamp of the text once the drinks arrived to confirm the wait was as long as it felt.
About 5 minutes after placing the drink order (though they still hadn't arrived) the server came to inquire about our order. My friend asked a question about an item and she took that to mean he wanted it. He agreed, but made it clear that he wanted it delivered with my food, but I wasn't yet ready to order. She said she'd check back in a few minutes.
Moments later another server appears to let us know that she would now be our server. She confirms my friends order and asks for mine. He reiterates that he wants his food to come out with mine. I order the lime salmon something entree. Three or so minutes pass and she returns to tell me that they are out of lime. She suggests the barbecue salmon. Sure. Another few minutes pass and she informs me that she was misinformed and that it wasn't lime, but in fact salmon that they are out of. She asks if I need the menu again. I concur and she fetches it for me. I quickly call out the roast beef sandwich. "Oh, we're out of that. I'm sorry." At this point I'm agitated and just move to the very next item on the menu: fish tacos.
In comes a third waitress yelling what sound's like "T-Bird" on the patio. She raced by our table only to loop back and ask us if we ordered this "T-Bird." We are confused and say no. She rolls her eyes and strolls back inside. Apparently she was saying T-Burg - My friend had ordered the Turkey Burger. Sorry lady, we don't know your kitchen lingo and we asked that our food come out together. To us that meant it couldn't possibly be ours since I had just placed my FOURTH order less than 60 seconds prior. Outcomes the first waitress with the plate again. As she sits it in front of my friend she insists, "You ordered the turkey burger. This is yours." She walks away as our new sever approaches. My friend explains that he wanted his food with mine and she takes the burger away. Off to the warming window it goes to sit and await the company of my order.
By now our drinks have arrived. When the food finally comes out, my friend's burger has about 12 sad fries on the plate. He points this out and the server promises more, which never arrive. My tacos are bland and the fish is mushy. The drinks, a cucumber cocktail for the both of us, were pretty amazing. They were the only good part of the entire meal. Had the server asked, I'd have gladly ordered another. They were in very misleading glassware though. A line in the middle of the glass makes you think the level of the drink is either much more or less than what it really is. At first glance I thought I was drinking way too fast and slowed down. Not good considering their goal should be to sell more. Later I thought I had plenty left only to find myself slurping air from the straw.
Towards the end of our meal we had to endure griping from the server about our experience. It was her attempt at an apology that turned into her complaining about her day and her coworkers, accepting zero responsibility for anything that went awry.
At no point did a manager stop by our table to apologize for the delay or for the unavailable items. No offer was made for a complimentary dessert or discount off any item on our check. I didn't even eat half of the disgusting tacos that I didn't even want to begin with. I left feeling unappreciated and somewhat ripped off. I'd never recommend this place to anyone, and I have no plans of returning myself.
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