Very disappointed. This was the first time sitting at the Crossroads of House of Blues. The waitress ignored us. We were there 30 minutes without water or our order being taken. You hate to complain or speak to a manager because you fear spit in your food but we had enough. The waitress was very, very casual and there was so spark in her to get us taken care of which was frustrating. The kids menu was awesome. What I didn't like is they automatically charged us a Service Charge (tip) for 3 adults and 3 kids - they didn't tell us when we checked in and to be honest the waitress didn't deserve that much of a tip. Very frustrating when you are bringing out of town guests and have a bad experience.