I just tried calling the store to report my challenges with the curbside ordering service but nobody answered and there was no machine to leave a message so I'm hoping management sees my message here.
I appreciate the convenience of the curbside pickup but it's very frustrating when you're trying to eat in the car on the go and 1) you don't have a fork to eat your grilled chicken or your salad, 2) the sauce for your kid's nuggets wasn't included, 3) the straw paper is so tight, you can't get the straw out without bending it flat, and 4) the toy you specifically requested for your toddler (20 mos) is for ages 4+.
Fortunately the food is good so I'm sure we will come back but I'm very frustrated at the lack of attention to the details that matter and influence the customer experience.