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| - Memorial Day weekend, DH located a luxury SUV online that he was interested in. Despite it being a Sunday, he called and left a vm, figuring he'd get a call back on Tuesday. Josh called him back with 15 minutes. Polite, informative---we made arrangements to visit JBA to view and test drive the vehicle. Arrived JBA with a number in our head. As advertised, the vehicle was "cherry". Met with salesperson Jeff, who gladly answered all our questions then sent us off for the test drive on our own, which allowed us to enjoy the vehicle without a hovering salesperson.
Arrived back to start the dickering, DH's favorite part. He threw a figure out. Jeff countered with a number within our range. Oh. Ninety minutes after our arrival at JBA, we are owners of a new SUV.
It had one small issue (we did take over to a dealer to have it checked out, per Judge Judy!) and Jeff wrote the repair into the contract. When the part came in a couple of days later, I took the vehicle down for the repair. JBA was sure how long the repair would take, so they sent me home in a loaner. A few hours later, they had their assistant deliver our repaired and freshly detailed (again!) to Cave Creek so I didn't have to drive back down to Mesa.
Great buying experience, great customer service---we have every intention of making JBA our first stop the next time we are call shopping!
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