We had rented out several rooms for a group in December 2011, and everything went smooth! The front desk was very accommodating - never tired of our questions or requests! All of the employees were friendly, courteous and helpful. The rooms were very comfortable. The beds were firm, but not "hard". Having the full kitchen was a plus! Most of the rooms we were in were the 2 bedroom suites, HUGE rooms, each bedroom with their own bathroom was something you don't always get. The two presidential suites we had booked were very nice and made our group feel pretty special. The location, right near the freeway helped also since Phoenix seems to be such a huge city to get around. Restaurants all around, and if you need a regular grocery store - that was close by also. This Residence Inn is definitely a place to come back and visit when in Phoenix.