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  • I have to agree with the chorus regarding the customer service at this particular Lowes. I have received FANASTIC service at the Lowes on Highway 7 (near the 400), but this store is downright awful. 2 days ago I visited this store looking for cement board as I was in the midst of a bathroom shower stall renovation. They sold a particular brand called Hardiboard that I was interested in. When I read the brochure, it stated that you must affix it to the studs using corrosion resistant, self driving screws....so off to that section of the store I went. Could not find them. There was a female associate helping another customer so I waited until they were done. I then approached her and she looked me in the face and I asked her my question, she turned and then walked away. I said "Oh, do you want me to follow you?" No response again...so I shouted out "Excuse MIss....Hello...Miss?". I was totally ignored. So...off I went looking for someone to help me. No staff could be found. I then wandered to the tool section as the instructions for the board said had to be scored, not cut, so I needed a decent exacta blade to do the job. They only had one of the brand I wanted and it had been opened, blade taken out, taped back up (using packing tape), then put back on the shelf for sale. Seriously? The store was trying to sell a product that someone tampered with and they were trying to sell it as new? Needless to say, I headed for the door vowing never to return to this particular Lowes
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