Usually Firehouse makes their food fairly quick, but this location is terribly slow. There was no Firehouse spirit at this location. We waited, waited and waited...you get the idea. We were waiting for about 20 minutes for two sandwiches. When I went up the counter, it turns out they forgot about us. -_-
You would think someone would have wondered why we were sitting there with a number stand and not eating for that long when the restaurant wasn't busy....Only one employee of 3 available jumped on the order.
They offered my money back to apologize, but then couldn't figure out how to put it back on my card...so they ended up giving me a gift card. I truly appreciate the urge to make things right. That's huge customer served in my book, but I won't be returning. Thank you to the employee who jumped on the order, came up to our table to apologize and attempted to correct the situation. (Shorter height, short brown hair, red shirt, younger)
7/3/16 4:00pm