the children's section is downstairs and it is cozy and kid friendly. i like that they pull the seasonal books out and put them out in a special section. being a teacher, it makes it easy to grab books pertaining to the current holiday/season.
every person that i have encountered at this particular library has been friendly and helpful.
they do have dvds to rent here but the selection is very limited.
upstairs is adult fiction and nonfiction, as well as the computer section. the whole upstairs is the quiet section and it is great for studying, reading, etc. lots of chairs in nooks and crannies make it nice for spending quality reading time.
the design of the building is wonderful. the outdoor patio is open in the summer and it looks fantastic. all of the windows and glass really let a lot of natural light in. they did a brilliant job separating the quiet upstairs (adult section) and the louder downstairs (children's, dvds, cds, checkout).
generally, parking is good (except on election days). returns are easy (drive through outside or right as you walk in the door). checkout is quick and i have never had to wait in line.
the hold section is downstairs under the stairs and you can request any book within the charlotte library system. it usually only takes a few days and you can request books online.
other than the puny dvd section, this place is a perfect local library.