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  • My sister has classes on Tuesday nights at a dance studio nearby and I was in charge of driving her, so we stopped here to eat an hour beforehand. At every other Texas Roadhouse I've been to, I've enjoyed myself. However, my experience at this particular location was much different. First, the hostess was rude and hardly spoke to us. She didn't say anything as we sat down at our table, which was extremely wobbly. Also, our rolls were not brought to the table by the hostess when we were seated like they normally are. As people around us were being seated, they were immediately brought rolls and we were not. And they were NOT out of them, there were several baskets sitting up front as we walked in. Our server, Robin, was very unexperienced. She awkwardly talked to us for a literal 4 minutes before taking our drink orders. Having previous waitressing experience, I found that this was a waste of her time and ours. She brought us our drinks and we ordered two baskets of chicken fingers, knowing that we did not have time for a steak because by that time we only had 45 minutes until my sister had dance class. Ten minutes later, Robin comes back and asks for our order... AGAIN. We explained that we had already ordered and she nervously shrugged off her mistake and assured us that our order was in the system and on it's way. We also mentioned that we needed to get out of there somewhat quickly and she assured us once more that our food would be there shortly. FORTY MINUTES LATER, our food was still not at the table. Other guests who had been sat ten to fifteen minutes after us were munching on their steaks and ribs while we were still waiting. She came over and explained that she didn't know why our food wasn't ready and asked if we wanted our food to-go, to which I said yes. A manager brought over our food all boxed up and gave us two free appetizer cards for our next visit. She also brought over drinks in to-go cups, which I thought was a hospitable touch. The food was hot and tasted mediocre, though my sister shoveled hers down as I sped off to the dance studio. She was late, and I was not happy eating my dinner out of a to-go box in my car. The only reason I will be returning to this location is to use my free appetizer card.
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