The food is good but my experience here was so appallingly bad that I cannot bring myself to give this place anything higher than 1 star.
I have frequented other Sansotei locations and the consistency of product is there. The ramen is good, tonkotsu broth is rich and creamy, and the cha siu was done well.
Basically, during our meal, I suddenly noticed that there was a cloud of dust and dirt falling from the vents above, straight down into our food and drinks. I was shocked and disgusted to see this and I looked over at the group of four waitresses hudled by the cash desk looking up at the vents and laughing amongst themselves. Seriously?!
I was pretty pissed off at this point and i motioned them over and said "So.. there's a cloud of dust that's falling down onto our table..?" And the waitress replied, "oh... i'm not sure." And she walked away to call over her manager. The manager comes over and he says "Yeah that's not dust. We have some people working on the fan right now" and he walked away looking unapologetic. WOW!
They did not offer to comp the meals or do anything to rectify the situation. Our food was dust-ridden and inedible and yet they didn't bother to do anything or even apologize.
I got up and paid and walked out. Honestly, I'm not sure what the deal is over here. Perhaps they should take it upon themselves to improve their customer service skills. Maybe that's why we were the only table there during lunch hours on a Thursday. Not sure if I'd go back.