This bank is like flipping a coin.
I went into open a savings account and it was an extremely pleasant experience. The lady assisting me was friendly, knowledgeable, and helped make sure I got the right account that suited me.
On another occasion I called ahead to see what their policy for depositing loose change. I was told that if the amount could fit in a rolled sleeve, then it must be in one, otherwise any change over didn't have to be rolled. I had already rolled and was ready to make my deposit. When I got to the teller, she said they only take rolled change and wouldn't take the loose change I had. Disappointing because I was told otherwise, but now I know... and you do to!
Still a great bank, very clean and usually never busy.