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  • Kmart stores are going out of business by the 100's, and this store is a prime example of why. I was trying to exchange, not get money back, not get a gift card, but exchange scents in a can of $5 air freshener. The first person I encountered at the return desk was an unkempt girl who looked like her dog had just died. She didn't greet me at all. I explained I wanted to exchange the scent and that it was a gift so I had no receipt. I didn't want a gift card, I didn't want money back, just give them the product that they carry, and pick up the same product, just in a different scent. First she looked up my Kmart card. Which I had just applied for the week before, even though I've been shopping at Kmart for over 30 years. Some of us just aren't card people. I again explained it was a gift, I didn't purchase it myself. So she asked for the phone number of the person who bought the item. I had to give it to her 3 times, and she said she found nothing. So then she asks me if I know the email address of the person who bought it for me.... Stop right here, ARE YOU JOKING ME? It's $5. I don't want money back. I just want an exchange, and apparently I have to have the blood type of the person who bought it for me to do that. Unreal. This was my last stop in a Kmart ever. I don't need to be treated like a criminal. I don't want to buy gifts for other people, and if they need to exchange them they need a crap ton of MY information to make it happen. I did talk to the Manager of the store on the phone. He said this was the policy, that he thought it was the worst idea Kmart has ever come up with, but he has no choice to follow it. Spineless Middle Management doesn't impress me. Well, I have a choice. And I choose to shop at stores that don't treat long time, loyal customers like criminals. I think this location will close soon. Good riddance to bad rubbish. Not that I'll shop at other Kmart stores, I won't. This policy is ridiculous.
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