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| - Thanks to a good friend, my mom and I had gift certificate to the Tea Room. We came here on a Saturday night (6pm) which was their last seating. I get that it was the last seating, but there were some things that were unacceptable. Granted, we were seated for 6pm (why so late, who knows) but there is still no excuse.
When we walked in, I found the small room with high ceilings, There was a feeling of pretentiousness, but they seem to be trying to hard and yet doesn't succeed.
It's not our culture in North America for High Tea, and I think it's seen as something people 'try' rather than go to on a regular basis. If you go to Hong Kong, almost every restaurant has afternoon tea, that can go from buffet style, casual snacks or 'high'. Instead, we have few places that do this, and when they do, it's considered a delicacy, rather than just another meal. We put something like this on a pedestal, and when you try to hard, it become awkward.
Regardless, part of the experience with high tea is the service. For $38 for sandwiches, scones and some pastries and tea, you aren't just paying for food. The service should be impeccable.
Let's see:
- my napkin was tattered (see photo)
- our tea should have arrived before the food set, instead came after
- pouring my tea, the waiter reached over in front of me causing me to sit back, whereas he should be pouring from the other side.
- pouring my mom's tea, it was overflowing over the tea strainer, and the loose leafs into the cup.
(my mom exchanged looks and started laughing)
The food itself was mediocre at best. The scones were okay, but my mom was not pleased and insisted that they should be denser like a biscuit. We should have had a cue from when we entered. The 'preserves' and devonshire cream had been sitting out already. I say 'Preserves' because that's what it should have been; instead we got some sort of melted compote. The blueberry one was so liquidy, you wouldn't use it without making a mess.
The rolled sandwiches looked like someone had manhandled it too much, and the bread was dry.
The petit fours (pastries) were so artificial it sat in my stomach for the next few hours. And I love sweets, but the only thing that tasted good was the brownie.
Not sure if it was after hours or what, but we were given complimentary prosecco with the meal. As well as thawed frozen strawberries with some cream that was overly sugary, heavy, and not fresh.
I felt like the servers were not trained enough at all, inexperienced and not all there, and on top of that the food was subpar. It is unfortunate.
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