UPDATE: well since you responded so diligently i figured you deserved a reply.
If you claim the cookie dough is oh so popular and it speaks for itself when you're sold out of it early in the day it really speaks volumes of you as a business owner. If you think majority of everyone is coming to your establishment for your world famous edible cookie dough then I'd make it my #1 priority to make sure I never ran out of it. I'll wait patiently for your response as to why you can't make enough of it to satisfy your customers breaking down your front door to eat it.
Also if you take a quick glance through the majority of your poor reviews you will quickly and I mean QUICKLY see I am not in the minority with how bad it tastes. But you fail to reply to them in your condescending business owner tone.
As to why I didn't try the sample first I assumed (MY FAULT YES I KNOW) it was going to be on the same level as a a Toll House piece of raw cookie dough. Yes I know no raw eggs but Jesus Christ it's a .05/10 on a scale from 0-10. I also didn't try a sample because I like to support local small businesses. My total was $3ish and I left a $5 without hesitation. Lastly I was planning to bring the one scoop back to my girlfriend to split it with her but refused to even allow her to try it.
To bring in my other negative reviews shows me that this got to you on a personal level and for that I apologize. I write the truth sometimes in a harsh tone. You should be able to take criticism as a business owner and learn from the negative reviews you received. If you read my negative reviews again they are all justified. That's what yelp is about. Letting the public know the truth. Sorry it isn't all peaches and daisies 5 star reviews.
1- run out of cookie dough "early in the day"
2-don't have boba ready when you open, well that's why people go into restaurants early to "PREP" as in
P R E P A R E ahead of time. Perhaps you are just so busy that you can't go into your own business an hour early to start making boba.
Whatever the case is the above 2 simple items would have lowered the amount of negative reviews you received thus far since being open. Quite easy solutions as well. I would have still left a negative due to the poor taste but maybe 3 stars if the first time you weren't out of it after couple hours of being open.
Anyways, good luck and if your recipe every changes for the edible cookie dough I'd love to go in and try it.
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2 stars for the service the employee helping me was nice.
First time I went in for the edible cookie dough chocolate chip and they said they were out, it was 3pm in the afternoon on a random weekday :-/ so he offered their cake batter cookie dough which sounded really delicious......it was abysmal. Like it should be called Unedible Cookie dough because omg it was awful......anyways I came back at another time and they had it. I got it. Took 2 bites and threw it in the trash can outside. Unbelievable. All I heard about the edible cookie dough from my friends on the east coast is how fricken good it is. But this was just SO SO SO gross.......super disappointed. I was looking forward to it big time.
Oh well live and