First, and likely last time we'll be dining here. Too bad because not too many fine/trendy dining options in Markham. For the prices they charge, you would expect a much more refined experience.
Simply put, the place is poorly managed. 3 hours for a meal, forgetting one of the entrees, waiter as opposed to bartender making our cocktails, and lack of attention to details are all telltale signs of an inexperienced manager.
As for the food, average at best.
The only reason why I didn't score 1 star was because they at least acknowledged their poor service without me having to point it out. They also gave us a complimentary dessert (but again showed their lack of experience because it included peanuts).
I sincerely wish them the best, so hopefully ownership can take some honest and candid criticism, and right this ship before it's too late.