The exterior of the building gives an imagery of a formal-esque restaurant rather than a fast food restaurant, where the description name stating BURGER would normally suggest casual-family dining environment.
The interior conforms to a medium status similar to the ideas of the most recent Lick's designs. It did have a single LCD on the wall with a Hockey game on which is the only good I can point out.
Finding our way to the order line, we were GREETED with a newly hired cashier. She was trying her best but unfortunately it was almost idiotic to a point of frustration. That was because of her lack of training and knowledge of the menu items and the sales terminal.
My friend asked for Burger & Poutine, and was asked OVER & OVER again if he wanted Gravy on the Poutine for EXTRA fee while my friend REPLIED back multiple times that Poutine should have gravy as part of the dish.
I did the same DAMN mistake and asked for something above average such as the MOCHA SHAKE. After the cashier rang my order in, she went to make my shake and shortly provided it.
She TOOK it back before I can grab it. She forgot to BREW the coffee to mix it into the Ice Cream! I had a seat after getting my Burger and WAITED until the Coffee & Ice Cream concoction was brought out to me after we finished our Burgers.
As we waited in the line for the Burgers, I saw the In-Charge Manager grilling the meats for the Burgers and putting in a thermometer to TEST out each and everyone. I wasn't sure if I'm suppose to feel SAFER or more NERVOUS.
The Poutine was done as part of the New York Fries side where a young kid was handling it but the lady taking our condiment order for the Burger looked at the Poutine with a TABLESPOON of Gravy on it and she took over and started pouring the Gravy like Niagara Falls, just like how it should be.
The Burger even with what was advertised as HORMONE-FREE Meat and had Specialty Condiments did not make it any better in appearance nor flavour.
All these things add up to a NEGATIVE Burger & Fries experience when I found myself paying at about the same price as Lick's with the Service & Quality of a vending machine.